Aura Experience Host
Há 1 mês
Job Title: Aura Experience Host
Job Summary: We are seeking a skilled Aura Experience Host to join our team at ME Lisbon. As a Guest Experience Agent, you will be responsible for ensuring our guests have an exceptional stay with us.
Key Responsibilities:
- Ensure the customer experience by personalizing their stay, anticipating their needs, and exceeding their expectations.
- Use customer experience management tools efficiently.
- Be aware of Voice of the Customer results and comply with defined improvement plans.
- Manage customer incidents by following established protocols.
- Be knowledgeable about Lisbon and offer services and products according to customers' preferences.
- Coordinate with other departments to address guest needs and requests efficiently.
Requirements:
- Minimum 2 years of experience in the role.
- A high level of Portuguese and good English.
- A hospitality degree.
- Quality and customer service oriented.
About Us: At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace. We prioritize disseminating a corporate culture committed to effective equality and raise awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination.
Our Culture: We believe that diversity and inclusion among our employees are essential for our success as a global company. We support the sustainable growth of our industry through a socially responsible team.
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