Collections Specialist
3 semanas atrás
Role Overview
At Convatec, we're committed to delivering trusted medical solutions that enhance the lives of those we touch. As a Collection Specialist, you'll play a vital role in ensuring timely payment from our external customers. This position requires strong analytical skills, excellent communication abilities, and a results-oriented mindset.
Key Responsibilities:
- Contact customers to discuss payment plans and resolve any discrepancies
- Review and analyze customer accounts to identify patterns and areas for improvement
- Collaborate with the Collections Team Lead to develop and implement strategies to reduce payment cycles
- Provide exceptional customer service by responding to queries and resolving issues in a timely manner
- Identify and process refunds, write-offs, and other financial adjustments
- Negotiate payment arrangements with delinquent customers and document all interactions
- Stay up-to-date with ConvaTec policies and procedures to ensure compliance and efficiency
Requirements:
- Minimum 3 years of experience in collections or a related field
- Strong knowledge of SAP and Excel, with experience in data analysis and reporting
- Excellent communication and interpersonal skills
- Able to work independently and as part of a team
- Fluency in English and additional languages a plus
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- Competitive compensation and benefits package
- Recognition and rewards for outstanding performance
About Us:
Convatec is a global medical products and technologies company dedicated to improving the lives of millions of people worldwide. We're a company that values innovation, collaboration, and customer satisfaction. Join us and be part of a team that's making a real difference in the lives of others.
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