Senior Financial Collections Specialist
2 semanas atrás
Hiscox is an international insurer specializing in luxury goods and property, as well as high-end professional insurance. With a strong focus on risk management, we empower individuals and businesses to pursue their goals with confidence.
Job OverviewThis role offers an exciting opportunity to join our Credit Control team and play a vital part in shaping our approach and processes. As a Senior Financial Collections Specialist, you will be responsible for overseeing the day-to-day reconciliation of cash received from various binding authority agent accounts and brokers.
Key Responsibilities- Ensure accurate, timely, and efficient data entry and quality checking of cash receipts, adhering to Hiscox standards, including supporting data cleansing and mass change processing projects;
- Responsible for premium collections, cheque deposits, direct debits, commissions payments, discounts, and other overpayments;
- Reconcile discrepancies on client and broker accounts, disburse cash received, assist in recovering and resolving outstanding and overdue debts, and manage relationships with brokers and partners based on the nature of contracts or intermediaries;
- Deliver exceptional service standards and meet key performance indicators (KPIs);
- Liaise with internal and external parties to respond to and resolve queries within established deadlines;
- Distribute monthly statements and correspondence regarding overdue accounts to clients and promptly address any questions with limited complexity;
- Input regulations into the computer system, handle unpaid accounts, oversee each step of the procedure, and clear outstanding financial movements with limited complexity;
- Analyze the Ageing report and allocated portfolio;
- Maintain and develop technical knowledge and expertise, contributing to technical support and best procedural practices;
- Provide support, mentoring, and guidance when applicable; and participate in the implementation of continuous improvements.
- A graduate degree or a professional qualification in a finance-related field;
- Minimum 1 year of experience in Credit Control;
- Proficient in written and spoken English, with Portuguese being a plus;
- Good mathematical analytical skills and ability to analyze complex data with effective decision making on complex business/technical issues;
- A positive, can-do attitude, results-driven, with the energy and determination to succeed in a fast-paced environment where timely and high-quality responses are critical to success;
- Strong writing and editing skills with a keen attention to detail, capable of producing high-quality work under pressure. Ability to prioritize and organize workload to meet tight deadlines;
- Being patient and respectful towards our clients, coupled with professional firmness and determination in debt recovery;
- Good Excel and Outlook skills.
- Enjoy a healthy work-life balance with our 35-hour workweek and hybrid working system;
- Receive competitive compensation, estimated at around €45,000 - €60,000 per annum, depending on qualifications and experience;
- Take advantage of our comprehensive benefits package, including health insurance, gym allowance, pension plan, and 25 days of annual leave, plus 2 Hiscox Days;
- Pursue your career development with opportunities for growth, training, and mentorship;
- Be part of a dynamic and inclusive culture that values diversity, teamwork, and innovation.
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