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IT Helpdesk Expert

1 semana atrás

Lisboa, Lisboa, Portugal Decskill Tempo inteiro

At Decskill, we strive to create a work environment that promotes diversity and inclusion. We are seeking a Support Engineer (German speaker) to join our team in Lisbon.

About Us

Decskill was founded in 2014 with a focus on delivering value through knowledge and talent. We emphasize the importance of our team's development and well-being.

Main Areas of Operation
  • Decskill Talent: We empower our team to address digital transformation challenges faced by our clients.
  • Decskill Boost: We equip our team with the latest tools and methodologies to optimize Time-to-Market and deliver innovative solutions.
  • Decskill Connect: We collaborate closely with clients to implement and manage IT infrastructures that generate long-term value.

We require a Support Engineer (German speaker) to assist clients and internal teams with technical issues and provide solutions.

Responsibilities
  • Liaise with clients and internal teams
  • Analyze and resolve technical issues
  • Utilize incident management tools (e.g. Servicenow)
  • Perform root-cause analysis and log-file handling
  • Develop data handling and analysis skills
  • Maintain data security and access management knowledge
  • Collaborate with Active Directory for user management/access management
  • Apply problem-solving and research skills
  • Utilize SQL queries and Microsoft Excel/Office