Product Incident Resolution Specialist

2 semanas atrás


Portugal Sword Tempo inteiro
Salary: $120,000 - $180,000 per annum. As an Engineering Incident Manager at Sword, you will be responsible for overseeing a team that resolves unreported issues across departments and products.

About the Role:
The ideal candidate will have strong leadership skills and the ability to identify root causes of problems. You will work closely with teams to implement short-term and long-term solutions, ensuring member and client satisfaction and operational efficiency.

Key Responsibilities:
  • Lead a team to resolve unreported issues
  • Analyze root causes of problems
  • Develop and implement solutions
  • Maintain high levels of member and client satisfaction

Requirements:
  • Strong leadership and problem-solving skills
  • Ability to analyze complex issues
  • Effective communication and teamwork skills

Benefits:
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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