HR Operations Specialist

2 meses atrás


Portugal Air Liquide Tempo inteiro
Air Liquide Europe Business Services: HR Operations Specialist

Job Summary: We are seeking a highly organized and detail-oriented HR Operations Specialist to join our team at Air Liquide Europe Business Services. As an HR Operations Specialist, you will be responsible for performing transactional and administrative tasks related to employee personal and job data changes, delivering physical record and document management services, and ensuring employee and organization data integrity and compliance.

Key Responsibilities:

  • Perform transactional and administrative tasks related to employee personal and job data changes.
  • Deliver physical record and document management services.
  • Ensure employee and organization data integrity and compliance.
  • Resolve enquiries leveraging on knowledge base documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement (SLA).
  • Provide regular status updates to employees and partners, maintaining contact until the request is resolved.
  • Actively follow up on outstanding items and obtain feedback on resolution from the employees and partners.
  • Help and educate HR Shared Service Centre users to navigate through self-help materials & functionality where assistance is required.
  • Assume ownership of cases and update the resolution accurately and on a timely basis in the case management system.
  • Properly escalate complex enquiries to the next level of support or relevant subject matter experts.


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