Porto Customer Support Role

Há 6 dias


Vila Nova de Gaia, Porto, Portugal TN Portugal Tempo inteiro

We're looking for a highly motivated Customer Success Specialist to join our team in Porto.

About the Job:

You'll be responsible for providing exceptional customer service, resolving issues efficiently, and building strong relationships with our clients.

Key Responsibilities:

  • Customer Engagement: Interact with clients via phone, email, and chat, delivering personalized solutions.
  • Problem Resolution: Identify and resolve customer issues promptly and effectively.
  • Team Collaboration: Work closely with colleagues to share knowledge and best practices.
  • Data Management: Maintain accurate customer records to ensure seamless service delivery.
  • Service Quality: Provide high-quality interactions and exceptional support to build trust and loyalty.

Requirements:

  • Proficiency in German (B2 level).
  • Proficiency in English (C1 level).
  • EU citizenship or a Portuguese residency card.
  • At least one year of experience in Customer Support or a related role.
  • Strong analytical, leadership, and communication abilities.
  • Desire to learn and advance in the field.

Benefits:

  • Competitive Compensation: Your expertise and dedication are rewarded.
  • Meal Allowance: Daily support during your work hours.
  • Supportive Team Environment: Be part of a communicative and supportive work environment.
  • Relocation Assistance: Smooth transition support for your move.
  • Onsite Work Environment: Be part of a supportive and communicative team.


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