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Claims Resolution Expert

1 semana atrás

Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

**Job Overview**

At Blu Selection, we are seeking a highly skilled Claims Resolution Expert to join our team. As a key member of our Investigations and Claims Department, you will play a critical role in handling end-to-end claims processes, identifying potential fraud, and working closely with internal and external stakeholders to deliver a seamless customer experience.

**Key Responsibilities:**

  • Provide excellent community support for host and guests seeking assistance from Host Guarantee,  Host Protection Insurance Experience Protection insurance.
  • Handle designated inboxes through inbound and outbound tickets/emails, outbound calls, and case work.
  • Initiate, investigate, and resolve cases involving complex damages, liability claims, potential fraud, or brand risk, verifying facts, and determining resolutions based on internal policies.

**Required Skills and Qualifications:**

  • Native proficiency in French and fluent English.
  • Previous experience in Claims, fraud investigation, and/or risk analyses.
  • Strong problem-solving and critical-thinking skills to resolve challenging customer issues.

**Benefits:**

  • Competitive salary with performance-based bonuses.
  • Relocation support, flight reimbursement after 3 months.
  • Health insurance from the start of your employment.
  • Regular social events and community-building activities.