Desktop Warranty Specialist

Há 3 dias


Lisboa, Lisboa, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiro

At Randstad, we're partnering with a leading German automotive company to fill a Desktop Warranty position.

Our client is a strong international team and a leading player in the commercial vehicle manufacturing and transport solutions sector. As part of a global group, they're committed to innovation, operational excellence, and shaping the future of mobility.

Their Global Business Services (GBS) unit optimizes and streamlines end-to-end business processes across finance, human resources, sales support, and procurement. With delivery centers spanning multiple locations worldwide, they focus on quality, efficiency, and continuous improvement to ensure seamless service delivery.

As a key contributor to their long-term success, you'll drive impactful change and support a dynamic operational environment.

Key Responsibilities:

In the 'Warranty Audit' task area, you'll identify and explain deviations and potential for improvement in warranty process handling in the worldwide service organization and check the effectiveness of central models for warranty application review.

You'll make an important contribution to a positive customer experience in the environment of particularly customer-sensitive warranty repairs at a central corporate interface between customer, service, and product quality, support the achievement of adequate cost targets, and contribute to an audit-proof warranty application review.

Plan and organize desktop audits based on suitable KPIs and carry them out to check potential deviation topics in the warranty process handling, based on upstream analysis results.

Define, evaluate, and decide on conspicuous warranty applications on the respective test topic, being jointly responsible for this process.

Document test results transparently, precisely, and comprehensibly.

Handle mainly written communication to the worldwide audit objects until the audit is completed.

Analyze desktop audit results regularly and incorporate their findings into the continuous improvement process of upstream application review processes and models.

Act as the first point of contact for your clients and the central warranty process management as well as those responsible in the country organizations regarding desktop audit results.



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