Desktop Auditor Warranty Specialist

Há 6 dias


Lisboa, Lisboa, Portugal Randstad II - Prestação de Serviços, Limitada Tempo inteiro
Company Overview
Globally renowned for its commercial vehicle manufacturing and transport solutions, our client is a leading player in the industry. Their newly established Global Business Services (GBS) unit focuses on optimizing and streamlining end-to-end business processes across various sectors.

About the Role
We are seeking an experienced Desktop Auditor Warranty to join our dynamic team. The ideal candidate will possess excellent analytical skills, fluency in English, and a strong background in technical or business-oriented fields. Additionally, experience with audit processes and Microsoft Office, especially Excel, is highly desirable.

Key Responsibilities
The successful applicant will be responsible for planning and organizing desktop audits based on suitable KPIs, carrying out these audits to check potential deviation topics in the warranty process handling, defining, evaluating, and deciding on conspicuous warranty applications, documenting test results transparently, precisely, and comprehensively, analyzing desktop audit results regularly, and incorporating their findings into the continuous improvement process of upstream application review processes and models.

Education and Experience Requirements
Aptitude as a car mechanic/car mechatronic technician with further training as a master craftsman or technical business economist is required. Ideally, completed studies with a technical or business orientation would be advantageous. Practical experience in the field of commercial vehicle engineering and knowledge of workshop and repair processes are essential. A minimum of 3-5 years of work experience is expected.

Skills and Competencies
This role demands good Microsoft Office Skills, particularly in Excel, very good analytical skills, and a feel for the overall context. Fluency in oral and written English to present complex issues is also necessary. Furthermore, the ability to work independently, structurally, and efficiently is crucial, along with excellent teamwork skills and a willingness to collaborate in a dynamic environment.

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