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Cross Border Customer Advocate

1 semana atrás

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About the Role: We are seeking a Cross Border Customer Advocate to join our team in Lisbon, Portugal. As a key member of our customer support team, you will be responsible for providing technical assistance and support to our German-speaking clients using our website solutions. This is an exciting opportunity for individuals passionate about delivering excellent customer service in the technical solutions industry.

Responsibilities:

  • Provide technical support for clients using our website solutions, assisting them in troubleshooting and resolving issues.
  • Communicate effectively with German-speaking customers via phone, email, and chat in a professional and friendly manner.
  • Understand customer issues related to website technical solutions, gather necessary details, and escalate to the appropriate technical teams when needed.

Qualifications: To be successful in this role, you must have fluency in German (minimum C2 level) and English proficiency (B2 level). Previous customer service experience, especially in technical support or the IT industry, is preferred but not required. You should possess strong problem-solving skills, excellent communication skills, and the ability to simplify complex technical issues for non-technical customers.