Senior Mobile Strategist

Há 3 dias


Lisboa, Lisboa, Portugal Vodafone Tempo inteiro

Company Overview
Vodafone is a leading telecommunications company that aims to provide innovative solutions to its customers. Our team is dedicated to enhancing customer loyalty and retention, and we are seeking a skilled professional to join our CVM team.

Job Description
We are looking for a Senior Mobile Strategist to define and implement strategies and campaigns to enhance Customer loyalty and retention for Vodafone's mobile Customers. As a key member of the CVM team, you will be responsible for providing senior management with powerful insights to support and challenge decisions. You will have an end-to-end vision of the strategy, engaging and influencing various areas such as marketing, digital, analytics, retail, and others.

Key Responsibilities:
* Analyze Customer data and market trends to identify business opportunities
* Define and implement offers and strategies for mobile customers
* Manage Customer life cycle campaigns (telesales, SMS, push notifications, email, etc.)
* Work closely with channels to monitor results, implement solutions, and lead continuous performance improvement (retail, digital and customer care)
* Promote product and process optimization
* Conceptualize A/B testing
* Ensure offer consistency in the customer journey through various channels and throughout the Customer life cycle

Requirements:
* Degree in Economics, Management, Marketing, or related field
* 2 years of professional experience in similar roles (ideally in the telecommunications market)
* Problem-solving and analytical skills
* Good communication and presentation skills; ease in interpersonal relations and team spirit
* Proactive, capable of planning and leading end-to-end projects (data interpretation, scenario presentation, solution implementation)
* Proficient in Microsoft Office tools (Excel and PowerPoint)
* Knowledge of QlikSense, Power BI, and Tableau
* Proficiency in English required

Estimated Salary: $80,000 - $110,000 per annum, depending on experience and qualifications. This salary estimate is based on industry standards and takes into account the cost of living in the relevant location.

Benefits:
Vodafone offers a competitive benefits package, including health insurance, retirement plan, and paid time off. We also provide opportunities for professional growth and development, as well as a collaborative and dynamic work environment.

About Us:
Vodafone is committed to delivering exceptional customer experiences and driving innovation in the telecommunications industry. If you are passionate about customer-centricity and strategic thinking, we encourage you to apply for this exciting opportunity.



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