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Multilingual Customer Care Representative Needed
2 semanas atrás
Cross Border Talents is hiring a German speaking customer care representative to provide top-notch customer service to clients worldwide. As a remote worker based in Portugal, you'll be part of our global team, leveraging your language skills to deliver excellent service.
Key Responsibilities:- Deliver prompt and personalized responses to customer inquiries via phone, email, chat, and social media.
- Maintain a consistent brand voice and tone across all interaction channels.
- Effectively escalate complex issues to higher support levels and document relevant case information.
Requirements:
- Native level German language proficiency (C1-C2 level).
- Fluent English language skills (at least B2 level).
- Superior communication and interpersonal skills.
- Proficiency in MS Office applications and strong typing skills.
- Ability to break down complex concepts into clear, concise explanations.
- Strong organizational, decision-making, and analytical skills.
- A team-oriented individual with a positive attitude.
- High school diploma or equivalent.
- Previous customer service experience is a plus but not mandatory.
- Flexibility to work rotational shifts.
Why Join Us?
We offer a dynamic work environment, competitive compensation package, and opportunities for growth and development. Our comprehensive onboarding program ensures your success in this role, while our commitment to career navigation helps you achieve your goals.
