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Hotel Guest Service Representative
1 semana atrás
Job Title: Customer Experience Agent
Summary: We are seeking a detail-oriented and customer-focused individual to join our front desk team as a Customer Experience Agent. In this role, you will be responsible for processing all guest check-ins, resolving any late and disputed charges, and coordinating with Housekeeping to track readiness of rooms for check-in.
Responsibilities:
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
- Resolve any late and disputed charges during check-out
- Coordinate with Housekeeping to track readiness of rooms for check-in
Requirements:
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Customer service attitude
- Excellent communication and organizational skills
Language Skills:
- Good communication skills in Portuguese and English (mandatory)
