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Guest Experience Representative

2 semanas atrás

Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

About the Role
This position requires a highly skilled and motivated individual who can deliver a unique travel experience to guests while driving revenue for hotel partners through creative decisions and market insight. As a Hotel Booking & Sales Expert, you will provide industry-leading voice reservation experiences, match products with guest needs, and assist with all questions relating to pre-, in-, or post-travel concerns.

Key Responsibilities
Your key responsibilities will include:

  • Handling contacts via phone and other mediums to provide travel advice and reservation solutions
  • Mismatching products with guest needs to drive revenue generation, brand preference, and customer loyalty
  • Providing a seamless customer experience through effective use of information and tools
  • Answering questions regarding prices, hotel details, reservation, or payment conditions

What We Offer
In addition to a competitive salary and benefits package, we offer intensive training and integration phase, a respectful and inclusive environment, and a wealth of opportunities to progress and move business areas projects.