Enterprise CMDB Administrator

2 semanas atrás

Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

Unit4 Nv, a fast-paced and high-growth company delivering enterprise software for a great people experience, is seeking a dedicated and detail-oriented CMDB Administrator to manage and maintain our Configuration Management Database (CMDB) on ServiceNow ITSM and its custom integrations.

Job Description

The ideal candidate will be responsible for ensuring the CMDB accurately reflects our IT infrastructure, which spans multiple cloud platforms and data centers. This role involves collaboration with DevOps automation and IT teams to gather, analyze, and input data into the CMDB, ensuring seamless integration and operation with external software systems.

Key Responsibilities:
  • Maintain an up-to-date CMDB that accurately reflects the IT infrastructure.
  • Regularly perform audits and validations to ensure data integrity.
  • Develop and maintain integrations with external software, cloud platforms (Azure, AWS), and VMware environments.
  • Use ServiceNow flows and automations to streamline processes.
  • Manage and manipulate data exchanges between ServiceNow and external systems through custom APIs.
  • Handle JSON files and manage API responses effectively.
  • Build and maintain accurate service maps within the CMDB to visualize dependencies and relationships among components.
  • Collaborate with IT and business stakeholders to gather requirements and deliver insights through reports and dashboards.
  • Troubleshoot issues related to CMDB data discrepancies and integration problems.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or equivalent in experience.
  • Proven experience with ServiceNow ITSM and CMDB management.
  • Good knowledge of cloud platforms such as Azure, AWS, and VMware.
  • Expertise in ServiceNow development, including building flows, automations, and service maps.
  • Proficiency with APIs, JSON, and data manipulation.
  • Experience with scripting languages, preferably PowerShell.
  • Excellent analytical and problem-solving skills.
  • Strong communication and collaboration skills.
About Us

At Unit4 Nv, we offer a culture built on trust, balance, talented colleagues, and a commitment to sustainability. We are a safe and inclusive working environment with Employee Resource Groups open to all employees. Our benefits include uncapped time off policy, remote working opportunities, Global Wellbeing Days, and a competitive salary.

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