ServiceNow ITOM Delivery Expert

1 semana atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Overview

Capgemini Portugal is seeking a ServiceNow IT Operations Management professional to reinforce our teams in Lisbon, Portugal. With a strong focus on delivering high-quality solutions, we are looking for an experienced Technical Consultant to lead the implementation of ITOM modules.

Salary and Benefits

We offer a competitive salary range of €20,000 - €30,000 per annum, along with health and life insurance, and the opportunity to invest in certifications and training. As a permanent employee, you will enjoy an attractive compensation package and benefits.

Job Description

As a ServiceNow IT Operations Management consultant, you will be responsible for:

  • Serving as a Technical Consultant for ITOM (CMDB, Discovery, Event Management, Cloud Management, Hardware Asset Management) implementations.
  • Providing hands-on development to include creation, configuration, and customization of patterns, Discovery Schedules, Event rules, application fields, business rules, client scripts, user roles and groups, access controls, and more on the various system applications.
  • Developing integrations to existing IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs as required.
  • Integrating ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, and application management tools using off-the-shelf plugins and API methods.

Required Skills and Qualifications

To be successful in this role, you should have:

  • A degree in Computer Science or similar.
  • At least 4 years of experience working with ServiceNow products.
  • Experience in communicating and implementing the ITIL CMDB Model.
  • Experience in populating CMDB solutions and managing CMDB health metrics.
  • Consulting experience as a key technical resource leading the development and delivery of ITOM solutions in client environments.
  • Experience working in a dynamic environment using agile methodology to deliver client requests.

What We Offer

By joining Capgemini Portugal, you will have the opportunity to work on challenging projects for national and international clients, collaborate with great teams, and grow your career in a dynamic environment. If you are passionate about ServiceNow and IT operations management, we encourage you to apply.



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