Digital Marketing Customer Service Agent
Há 4 dias
**Job Summary:**
Are you a motivated and creative individual looking to start your career in digital marketing? Do you have a passion for online advertising and new technologies? We are seeking a talented Digital Marketing Customer Service Agent to join our innovative and international team in Lisbon, Portugal. As a key member of our customer service team, you will be responsible for providing optimal advice to business clients, creating meaningful relationships with key decision makers, and delivering strategic campaign support. If you have a mother tongue level in Dutch, a good English level, and experience in customer service or sales, we encourage you to apply.
- A long-term fixed-term contract for 12 months, which can be renewed every year
- Working hours: Mon – Fri 8 to 18h (40h/week)
- Training: 5 weeks incl. Google Ads certification (useful for future employers)
**Salary:** €1040 gross/month + monthly bonus (including free accommodation) or €1298 gross/month + monthly bonus (without accommodation). For international candidates, we offer reimbursement of initial flight costs after 3 months.
**About the Role:** As a Digital Marketing Customer Service Agent, you will play a critical role in delivering exceptional customer experiences. Your responsibilities will include:
- Providing optimal advice regarding different queries of the business clients
- Creating a meaningful rapport with key decision makers in the marketing industry and serving as a consultant for their online advertising strategy
- Understanding the business goals of your clients in order to match the required online advertisement solutions
- Providing strategic campaign support and advertiser training to educate your clients
- Achieving strong customer satisfaction with a focus on quality and results
**Requirements:** To succeed in this role, you will need:
- a mother tongue level in Dutch
- a good English level (at least B2)
- completed secondary school or already have a Bachelor-degree
- experience in customer service or sales
- familiarity with social media
- strategic thinking skills
- excellent communication and listening skills
- a real team player mentality and willingness to work with many other nationalities
Lisbon is a vibrant city with a rich cultural history. You can expect:
- a colourful city view and a rich cultural heritage
- a warm climate all year round and sunny beach life next to the Atlantic
- a large English-speaking local community and international environment
**Apply now to take your first step in an exciting career in digital marketing
Note: This job description has been reformatted to improve readability and meet the specified requirements.
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