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Workforce Planning Manager
1 semana atrás
About Eva Global
Eva Global is a premier EV services company specializing in providing first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform providers. Our comprehensive service offerings include live monitoring, work order management, and field service orchestration, driven by real-time performance analytics.
Key Responsibilities:
- Manage a team of Workforce Analysts and Real-Time Analysts, overseeing the coordination and definition of work standards for the team.
- Develop and implement WFM plans for various projects, improving department performance to increase efficiency and effectiveness.
- Manage complex forecasting and planning processes, aligning WFM activities with business objectives.
Additional Responsibilities:
- Act as the primary point of contact for senior management on all WFM matters, providing insights and recommendations to enhance operational performance.
- Meet with clients to help define real-time management requirements for both new and existing projects.
- Oversee the creation and management of long-term and short-term forecasting models to ensure accurate predictions of workload and staffing requirements.
