Banquet Service Manager
4 semanas atrás
Company Overview
Meliá Hotels International S.A. is a leading hospitality company with a global presence, offering unparalleled opportunities for growth and development. Our commitment to quality, customer satisfaction, and employee well-being sets us apart from the rest.
Estimated Salary: €25,000 - €35,000 per annum, depending on experience and qualifications.
About the Role
The Banquet Supervisor oversees the smooth execution of banquet events, ensuring seamless coordination between teams and adherence to service standards. As the single point of contact, this role demands excellent communication skills, attention to detail, and a proactive approach to problem-solving.
Key Responsibilities
- Ensure exceptional customer experiences by anticipating and exceeding expectations.
- Oversee banqueting operations, including setup, service, and breakdown.
- Collaborate with the event host or meeting planner to ensure seamless execution.
- Participate in customer service initiatives and provide support to the team.
- Execute all instructions and work assigned by the immediate superior, as well as any additional responsibilities.
- Manage customer incidents and communicate actions taken to the Guest Experience Department.
Requirements
- Minimum 2 years of experience in the role.
- Quality and customer service-oriented mindset.
- High level of English proficiency (Portuguese preferred).
- Knowledge of F&B service, food handling, hygiene, and food safety.
- Proactivity for excellence and high capacity in planning and organization.
What We Offer
- A supportive and dynamic work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
- The chance to be part of a global family and contribute to our mission of delivering exceptional guest experiences.
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