Telecom Service Manager

Há 5 dias


Lisboa, Lisboa, Portugal Devoteam | Cyber Trust Tempo inteiro

Job Overview

Devoteam Cyber Trust is the Cybersecurity specialist arm of the Devoteam Group, aiming to establish cybersecurity as an enabler of business success rather than a gatekeeper.

We leverage an end-to-end approach to Cyber Resilience, Applied Security, and Managed Security services to secure the tech journey of large and medium-sized companies from all sectors and industries.

This role involves ensuring high-quality service delivery, managing SLAs, coordinating technical teams, and driving continuous improvement initiatives.

  • Main Responsibilities:
  • Define, negotiate, and monitor SLAs to ensure service quality and customer satisfaction.
  • Align IT and telecom services with business objectives and strategic goals.
  • Oversee incident, problem, and change management processes following ITIL best practices.
  • Manage and optimize network infrastructure (mobile, fixed, cloud, VoIP, SD-WAN).
  • Ensure adherence to security standards (ISO 27001) and best practices for data protection.
  • Utilize monitoring tools to track SLAs, KPIs, and service performance.
  • Lead and mentor technical and support teams, fostering a culture of excellence.


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