Telecom Service Manager
Há 5 dias
Job Overview
Devoteam Cyber Trust is the Cybersecurity specialist arm of the Devoteam Group, aiming to establish cybersecurity as an enabler of business success rather than a gatekeeper.
We leverage an end-to-end approach to Cyber Resilience, Applied Security, and Managed Security services to secure the tech journey of large and medium-sized companies from all sectors and industries.
This role involves ensuring high-quality service delivery, managing SLAs, coordinating technical teams, and driving continuous improvement initiatives.
- Main Responsibilities:
- Define, negotiate, and monitor SLAs to ensure service quality and customer satisfaction.
- Align IT and telecom services with business objectives and strategic goals.
- Oversee incident, problem, and change management processes following ITIL best practices.
- Manage and optimize network infrastructure (mobile, fixed, cloud, VoIP, SD-WAN).
- Ensure adherence to security standards (ISO 27001) and best practices for data protection.
- Utilize monitoring tools to track SLAs, KPIs, and service performance.
- Lead and mentor technical and support teams, fostering a culture of excellence.
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