Luggage Porter

Há 7 dias

Lisboa, Lisboa, Portugal Hilton Worldwide, Inc. Tempo inteiro

About the Role
Luggage Porters at Hilton, play a vital role in providing exceptional customer service to our guests. In this position, you will be responsible for ensuring the smooth handling and transferring of guests' luggage, as well as providing laundry support when required.

Key Responsibilities
• Ensure laundry support is provided when required, complete with all wash cycles, folding and storage.
• Offer consistent, high standard service and assistance to guests and maintain a lobby presence that offers courteous and attentive service.
• Ensure that individual customers and groups receive fast, efficient and friendly service.
• Keep the Head Porter or Concierge Supervisor on duty fully aware of any relevant feedback from either the customers or other departments.
• Ensure messages and faxes are regularly delivered throughout the day.
• Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures.
• Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing guests and clients.
• Maintain public areas and all equipment in immaculate condition.
• Communicate with Security regarding any unattended luggage.
• Greet all guests in public areas and rooms in a warm manner.

What We Are Looking For
Our ideal candidate will have a positive attitude and excellent communication skills, with the ability to work flexible hours and under pressure. Previous experience in a similar role and within a hotel environment would be advantageous.

About Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

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