Service Management and Delivery Professional

Há 5 dias


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

We are looking for a highly motivated Service Management and Delivery Professional to join our team at TN Portugal. As a key member of our organization, you will be responsible for managing and delivering IT and telecommunications services, ensuring high-quality service delivery and meeting customer expectations.

About the Role

This is a challenging and rewarding opportunity for a skilled professional who wants to make a real difference in the world of IT and telecommunications. If you have a passion for delivering exceptional results, building strong relationships, and driving innovation, we want to hear from you

Responsibilities
  1. Develop and Implement Service Management Strategies: Work with senior stakeholders to develop and implement effective service management strategies that align with business objectives.
  2. Lead Cross-Functional Teams: Lead and mentor cross-functional teams, fostering a culture of excellence and encouraging collaboration and knowledge-sharing.
  3. Monitor and Improve Service Quality: Monitor and improve service quality by tracking metrics and making data-driven decisions.

Requirements

  • Bachelor's degree in Information Technology, Telecommunications, Computer Science, Engineering, or a related field.
  • 5+ years of experience in IT and/or telecommunications service management.
  • Proven track record of delivering complex projects on time and within budget.
  • Excellent leadership and communication skills.


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