Beauty Customer Service Representative
3 semanas atrás
Customer Service Representative Opportunity
We are seeking a French-speaking customer service representative to join our team at Cross Border Talents. As a customer service representative, you will be the first point of contact for our customers, providing them with a seamless and exceptional experience.
Key Responsibilities:
- Provide top-notch customer service to our clients via phone, email, and chat
- Process online orders, handle refunds, and resolve after-sales issues effectively
- Handle complaints and escalate issues as necessary
- Answer customer questions, offer advice, and provide solutions for beauty product concerns
- Engage in upselling when appropriate to improve the customer experience and build loyalty
Requirements:
- C2-level French (spoken and written)
- B2-level English
- Experience is not required (but is preferred)
- Must already reside in Portugal (between Coimbra and Algarve)
- EU citizenship or a residence permit for Portugal
Why Work with Us?
- Be part of a growing, dynamic beauty and cosmetics brand
- Fully remote position with the flexibility to work from home
- Gain valuable experience in customer service while working in a supportive environment
- Work with a dynamic team, contributing to customer satisfaction and the brand's success
What We Offer:
- Competitive salary: Earn 1,160 EUR per month
- Fully remote role - work from anywhere between Coimbra and Algarve
- Join a premier beauty and cosmetics brand
- Opportunity to gain experience in customer service
- Dynamic team with supportive management
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