Beauty Brand Customer Service Representative

1 semana atrás


Leiria, Leiria, Portugal Cross Border Talents Tempo inteiro

About the Role

We are seeking a highly skilled French-speaking customer service representative to join our dynamic team at Cross Border Talents. As a French-speaking beauty industry expert, you will be responsible for providing top-notch service to our clients, ensuring their complete satisfaction with our products and services.

Key Responsibilities:

  • Be the first point of contact for customers, ensuring smooth communication and positive interactions.
  • Assist with after-sales processes, managing online orders, refunds, and issues efficiently.
  • Address customer complaints and ensure proper escalation when necessary.
  • Answer questions about beauty products, offering expert advice and recommendations.
  • Use cross-selling and upselling techniques to maximize customer satisfaction and loyalty.

Requirements:

To be successful in this role, you will need to have a C2-level proficiency in French (spoken and written) and a B2-level proficiency in English. Experience in customer service is not required, but it is preferred. You must also reside in Portugal, between Coimbra and Algarve, and hold EU citizenship or a residence permit for Portugal.

What We Offer:

As a French-speaking beauty industry expert at Cross Border Talents, you will have the opportunity to work in a dynamic and supportive environment, contributing to customer satisfaction and the brand's success. You will be part of a growing, innovative beauty and cosmetics brand, with a fully remote position that offers flexibility and work-life balance. This is an excellent opportunity to gain valuable experience in customer service and develop your skills in a fast-paced and exciting industry.



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