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Role Description
As a member of the Customer Service & Support (CSS) team, you will work closely with cross-functional teams to identify and resolve complex customer technical issues. You will leverage troubleshooting tools and practices to deliver exceptional customer experiences. In this role, you will have the opportunity to build communities, share knowledge, and engage in product/process improvement initiatives.
Key Responsibilities
- Owning, investigating and solving complex customer technical issues
- Collaborating with internal stakeholders to drive customer satisfaction
- Developing and maintaining technical expertise in Microsoft operating systems and related technologies
