French Safety Advisor for Airbnb
Há 1 mês
Job Title: French Safety Advisor for Airbnb
Location: Lisbon, Portugal
Job Description:
We are seeking a French native or fluent customer service specialist to join our French Claims and Safety team at Airbnb. As a customer service specialist, you will be responsible for communicating with customers, handling property damage issues, and analyzing customer situations.
Responsibilities:
- Communicate with customers in French and provide relevant information
- Deal with property damage issues
- Handle sensitive issues reported during ongoing reservations or after they are over
- Analyze customer situations and assess property features
- Work proactively and independently to meet targets and goals
Requirements:
- Native or proficient level of French (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills with excellent phone conversation skills, attentive listening, and superior writing skills
- Analytical and problem-solving skills with strong attention to detail
- Background in mediation, dispute, or conflict resolution is a plus
- Desire to learn and advance, be a curious investigator, and problem solver
- High-speed internet access and appropriate conditions for remote work
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Portugal
Benefits:
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
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