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Airbnb French Claims and Safety Specialist
Há 1 mês
As a French Claims and Safety Specialist at Airbnb, you will be part of a multicultural team working to create a world where anyone can belong anywhere.
Job OverviewThis is a unique opportunity to work with a trusted online community marketplace for unique accommodation around the world. You will be responsible for communicating friendly and efficiently with customers, providing relevant information, and handling sensitive issues that were reported during ongoing reservations or after they are over.
Key Responsibilities- Analyze customer situations and assess property features
- Proactively and independently work to meet targets and goals
- Communicate effectively with customers and provide relevant information
- Be the person responsible for dealing with property damage issues
To succeed in this role, you will need:
- Native or proficient level of French (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem-solving skills with strong attention to detail
- Background in mediation, dispute or conflict resolution is a plus
- Estimated salary: €35,000 - €50,000 per year (dependent on experience)
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
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