German Safety Specialist for Airbnb Operations
Há 8 horas
Lisbon, Portugal, is a vibrant city that offers a unique blend of traditional and modern culture. As a German Safety Specialist for Airbnb operations, you will have the opportunity to work with a diverse team of professionals who share your passion for delivering exceptional customer service.
Airbnb is a leading online marketplace for unique accommodations around the world. Our mission is to create a world where anyone can belong anywhere.
In this role, you will be responsible for communicating effectively with customers, providing relevant information, and handling sensitive issues related to property damage. You will also analyze customer situations, assess property features, and work independently to meet targets and goals.
To succeed in this role, you will need:
- Native or proficient level of German (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills, including excellent phone conversation skills, attentive listening, and superior writing skills
- Analytical and problem-solving skills with strong attention to detail
- Background in mediation, dispute, or conflict resolution is a plus
We offer a competitive salary of €50,000 - €60,000 per year, depending on experience, as well as a range of benefits, including:
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
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