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Act as the primary point of contact for clients, ensuring timely communication and issue resolution. Manage a globally distributed team working across different time zones, overseeing task allocation and shift management to ensure smooth operations.
Hire and onboard new agents to support the expansion of the team in multiple geographies, maintaining reporting standards by developing and presenting reports and dashboards.
Collaborate with stakeholders to ensure alignment on key deliverables and expectations, identifying and addressing operational challenges proactively to ensure continuous improvement.
Required Skills and Qualifications- Experience managing global teams in multiple time zones.
- Proven expertise in shift management and task management.
- Strong stakeholder management experience with the ability to build lasting relationships.
- Proficiency in Excel, including experience with reporting, dashboarding, and data analysis.
- Excellent communication and interpersonal skills to facilitate seamless client coordination.
Salary: €70,000 - €90,000 per annum, depending on experience.
About Qualitest GroupQualitest is a leading technology giant, headquartered in Portugal. We are seeking a highly skilled Senior Global Team Manager to join our dynamic team, responsible for coordinating operations across multiple geographies.
BenefitsWe offer a competitive salary package, comprehensive benefits, and opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please apply now.
