Customer Service Order Management Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro
Job Summary

We are seeking a highly skilled Customer Service Order Management professional to join our team at Teleperformance Portugal. As a key member of our customer service team, you will be responsible for receiving and distributing incoming customer orders, communicating with sales and customer experience teams, and ensuring record accuracy during the order entry process.

Key Responsibilities:

  • Receive and distribute incoming customer orders
  • Communicate order entry and fulfillment issues with sales and customer experience teams
  • Maintain data integrity during the order entry process
  • Handle order management from entry to delivery and resolve complex customer billing issues
  • Collaborate with customer care, pricing team, and accounts receivable to ensure correct information
  • Identify continuous improvement opportunities and provide feedback for process improvement and knowledge database updates
  • Provide support to other care team members as needed
  • Follow up on internal holds pertaining to credits processed on behalf of customers

Requirements:

  • Minimum 2 years of experience in a customer service role
  • Proven track record driving process improvement initiatives
  • Experience working with ERP systems (Oracle, Agile, and Salesforce preferred)
  • Excellent written communication in English and one other European language
  • Excellent problem-solving skills and mathematical reasoning
  • Accurate and timely execution
  • Ability to multi-task, adapt to change, and innovate in a fast-paced environment
  • Ability to analyze data to identify trends and root cause issues
  • Ability to adapt in a dynamic work environment and make independent decisions
  • Basic Excel skills

Benefits:

  • Health insurance with competitive coverage
  • Sick leave with 100% pay for the first 3 days
  • Vacation and holidays
  • 25 days of vacation and 13 public holidays

Teleperformance Portugal is a leading provider of customer experience solutions, with a team of over 12,000 employees from 111 nationalities. We offer a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.



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