Customer Service Order Management Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Job Summary

We are seeking a highly skilled Customer Service Order Management professional to join our team at Teleperformance Portugal. As a key member of our customer service team, you will be responsible for receiving and distributing incoming customer orders, communicating order entry and fulfillment issues with Sales and Customer Experience members, and ensuring record accuracy during the order entry process.

Key Responsibilities

  • Receive and distribute incoming customer orders
  • Communicate order entry and fulfillment issues with Sales and Customer Experience members
  • Maintain data integrity during the order entry process
  • Handle order management from entry to delivery and resolve complex customer billing issues
  • Collaborate with Customer Care, Pricing Team, and Accounts Receivable to ensure correct information
  • Identify continuous improvement opportunities and provide feedback for process improvement and knowledge database updates
  • Provide support to other Care team members as needed
  • Follow up on internal holds pertaining to credits processed on behalf of customers

Requirements

  • Minimum 2 years of experience in a customer service role
  • Proven track record driving process improvement initiatives
  • Experience working with ERP systems: Oracle, Agile, and Salesforce preferred
  • Excellent written communication in English and one other European language
  • Excellent problem-solving skills and mathematical reasoning
  • Accurate and timely execution
  • Ability to multi-task, adapt to change, and innovate in a fast-paced environment
  • Ability to analyze data to identify trends and root cause issues
  • Ability to adapt in a dynamic work environment and make independent decisions
  • Basic Excel skills

Benefits

  • Health Insurance
  • Sick Leave
  • Vacation and Holidays

About Teleperformance Portugal

Teleperformance Portugal is one of the 25 best companies to work for in Europe. We are a multicultural, highly skilled, and deeply knowledgeable team providing services in 35 languages. We have a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.



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