Operational Fraud Specialist
Há 5 dias
We are seeking a highly skilled Operational Fraud Specialist to join our team in Lisbon, Portugal.
As an Operational Fraud Specialist, you will play a critical role in ensuring the security and integrity of online payments for both sellers and buyers.
You will be responsible for reviewing and investigating orders that fall under the scope of doubtful integrity, using your analytical skills to verify payment data and identify potential nefarious activity.
Your key responsibilities will include:
- Identifying and recording deviating activities, discovering trends, and flagging emerging issues.
- Outreaching to customers via phone and email to resolve any concerns or discrepancies.
- Maintaining sharp and privacy-compliant conversational skills when discussing sensitive payment details with billpayers and customers.
To succeed in this role, you should possess excellent customer service skills, good communication skills, be proactive, and have a strong team player attitude.
A native German speaker with a good level of English is essential, as well as being motivated and committed to your work.
Previous experience in Customer Service or credit recovery is a plus, but not necessary as we provide comprehensive training.
About the CompanyWe are a leading international Customer Experience Specialist, founded by two French entrepreneurs in 2000.
We have a global presence with over 50,000 employees and are taking care of customer service experiences on behalf of some of the world's most progressive brands.
What We OfferAs an Operational Fraud Specialist with our company, you can expect:
- A competitive salary: €1100 gross/month (paid 14x) + up to €100/month performance bonus.
- A package including meal vouchers of €7.23/workday + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months).
- The possibility to work from home (WFH) and a multicultural, international environment.
- Fully paid training, professional development, and career evolution opportunities.
If you live outside Portugal, we offer reimbursement of up to €400 for the initial flight ticket after 6 months within the company + 12 months of accommodation in a shared flat provided by the company (rental fee to pay).
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