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4 semanas atrás
We are seeking a highly skilled and multilingual Customer Service Specialist to join our team at Vivino. As a Customer Service Specialist, you will be responsible for providing exceptional support to our customers, ensuring their wine purchasing experience is seamless and enjoyable.
Key Responsibilities:- Provide timely and effective support to customers via phone, email, and chat
- Resolve customer queries and issues related to purchasing and delivery tracking
- Offer personalized solutions to customers to enhance their wine discovery and purchase experience
- Meet and exceed service quality goals, compliance regulations, and productivity targets
- Collaborate with internal teams to ensure seamless customer support
- Native or proficient level of Italian (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Desire to learn and advance in a dynamic and multicultural environment
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Flexible remote work options
- Access to cutting-edge technology and tools
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for wine, we encourage you to apply for this exciting opportunity.
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