Strategic Operations Director

Há 19 horas


Lisboa, Lisboa, Portugal Phiture Tempo inteiro
About the Job

We are seeking a highly skilled Strategic Operations Director to join our team at BNP Paribas Leasing Solutions. As the European leader in asset finance, we offer rental and finance solutions to support the growth of our clients and industrial partners.

As a Strategic Operations Director, you will be responsible for managing and coordinating our Pay Out, Customer Services, and Collections & Recovery teams. Your main activities will include:

  • Managing and motivating the team to achieve their objectives
  • Ensuring adequate service levels are met in accordance with established SLAs
  • Managing credit recovery processes and target success rates
  • Maintaining updated service procedures and conducting first-level controls
  • Reporting directly to the Chief Operating Officer
Key Responsibilities

Your key responsibilities will include:

  • Managing external service providers, including insurance companies
  • Ensuring compliance with BNP Paribas Code of Conduct
  • Participating in international communities of operations
  • Preparing monthly reports for the operations committees
Profile and Skills

To succeed as a Strategic Operations Director, you will require:

  • Bachelor's degree in Business Management, Economics, or other relevant fields
  • Experience in leading operational teams
  • Fluency in Portuguese and English
  • Strong communication and negotiation skills
  • Attention to detail and ability to conduct rigorous analysis
About Us

At BNP Paribas Leasing Solutions, we are committed to supporting the growth of our clients and industrial partners. We have a strong presence in 20 countries, with over 3,700 employees worldwide. Our Cluster Iberia has more than 150 employees and is a leader in financing the agricultural sector.

Salary

The estimated salary for this position is €80,000 - €120,000 per annum, depending on experience.



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