E-Commerce Operations Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Americanflat Tempo inteiro
About Americanflat

We're a dynamic and growing team dedicated to transforming the art experience in living spaces. Our unique approach combines stylish, affordable, and curated frames and home decor designed by contemporary artists. With a remote-only workforce spanning over 25 countries, we prioritize direct communication, collaboration, and mutual support.

Culture

We thrive in a fast-paced environment that emphasizes efficient communication and timely feedback. Our lean culture focuses on minimizing waste and fostering continuous improvement, valuing each team member's contributions as vital to our success. Together, we achieve ambitious goals and adapt to the ever-evolving landscape with diverse perspectives and bold actions.

About the Role

We're seeking an E-Commerce Operations Generalist to join our team in Lisbon, Portugal. This in-house position will work closely with our CEO, providing essential support for our current business operations while assisting with new e-commerce initiatives. Key responsibilities include:

  • Order Management: Oversee order processing from receipt to delivery, ensuring timely and accurate fulfillment.
  • Inventory Management: Monitor inventory levels, manage stock replenishment, and assist with inventory audits.
  • Customer Support: Address customer inquiries and issues promptly, providing exceptional service and support.
  • Process Optimization: Identify areas for process improvement and implement solutions to enhance operational efficiency.
  • Collaboration: Work closely with relevant departments to ensure alignment and seamless operations.
  • Data Analysis: Analyze operational data to identify trends and make data-driven decisions to improve performance.
  • Reporting: Generate reports on key performance indicators (KPIs) to track operational success and present findings to management.
  • Project Support: Assist with special projects and initiatives as needed to support business growth.
Qualifications

Minimum 3 years of proven experience in e-commerce operations, logistics, or related fields, showcasing a strong understanding of the industry. Hands-on experience with inventory management systems and order fulfillment processes, demonstrating effective inventory control and accuracy. Strong analytical skills, with the ability to interpret complex data and generate meaningful insights to drive decision-making. Proficiency in e-commerce platforms and tools is essential. Ability to work both independently and collaboratively, fostering a productive work environment. Must be based in the Lisbon area, Portugal, and able to commute.

Personal Attributes

We're looking for adaptable, resourceful, and able individuals who can navigate ambiguity effectively. Creative and curious, always seeking better ways to improve processes.



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