Consumer Quality/Trainer French

3 semanas atrás


Braga, Braga, Portugal Adecco Tempo inteiro

Job Summary:
We are seeking a highly skilled French Quality Trainer to join our team in Braga. The ideal candidate will have a strong background in quality assurance and training, with the ability to develop and implement standard training methodologies.

Key Responsibilities:
• Develop and implement standard training methodologies
• Conduct training sessions for new employees and service staff to ensure quality procedures
• Utilize the Learning Management System for training development and record accuracy
• Maintain and monitor training materials to meet quality standards
• Implement and oversee audit controls for HR Operations, ensuring QA feedback integration
• Assist with Voice of Customer (VoC) surveys
• Maintain quality documentation within the department
• Participate in projects to enhance competency-based training and Development Sciences
• Collaborate with stakeholders to address and improve training compliance and processes

Requirements:
• Native/fluent German (mandatory) + Fluent French (mandatory)
• Knowledge in English
• Previous knowledge on Consumer Handling
• Experienced in leading, training and coaching teams

What We Offer:
• Base salary + Language Bonus
• Hybrid work model - balance your time between our vibrant offices and the comfort of your home
• Continuous learning and professional development opportunities
• A supportive, energetic, and fun team environment
• Engagement and wellbeing activities
• Flex Benefits - At NBS Lisbon you can chose what benefit is more suitable to you
• Make part of the Nestlé Club and get discount in several partners
• Free coffee (and good coffee)
• Company laptop and other equipment according to professional needs
• Medical Support available at the Office
• Free Shuttle
• E-learning courses and training program to get you where you aim to be
• Career progression and possibilities for International Career
• Direct contract with the client.



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