Consumer Quality Trainer French

Há 1 mês


Braga, Braga, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

Job Summary:

The Consumer Engagement Quality Trainer will be responsible for executing a global quality program aimed at making Consumer Engagement Services (CES) Europe operations more reliable and geared to deliver excellent consumer experience.

Key Responsibilities:

  • Develop and implement standard training methodologies.
  • Conduct training sessions for new employees and service staff to ensure quality procedures.
  • Maintain and monitor training materials to meet quality standards.
  • Implement and oversee audit controls for HR Operations, ensuring QA feedback integration.
  • Assist with Voice of Customer (VoC) surveys.
  • Maintain quality documentation within the department.
  • Participate in projects to enhance competency-based training and Development Sciences.
  • Collaborate with stakeholders to address and improve training compliance and processes.

Requirements:

  • Native/fluent German (mandatory) + Fluent French (mandatory).
  • Knowledge in English.
  • Previous knowledge on Consumer Handling.
  • Experienced in leading, training and coaching teams.

What We Offer:

  • Base salary + Language Bonus.
  • Hybrid work model - balance your time between our vibrant offices and the comfort of your home.
  • Continuous learning and professional development opportunities.
  • A supportive, energetic, and fun team environment.
  • Engagement and wellbeing activities.
  • Flex Benefits - At NBS Lisbon you can choose what benefit is more suitable to you.
  • Make part of the Nestlé Club and get discounts in several partners.
  • Free coffee (and good coffee).
  • Company laptop and other equipment according to professional needs.
  • Medical Support available at the Office.
  • Free Shuttle.
  • E-learning courses and training program to get you where you aim to be.
  • Career progression and possibilities for International Career.

Direct contract with the client.



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