Expert Consumer Experience Trainer

Há 22 horas


Braga, Braga, Portugal Buscojobs Portugal Tempo inteiro

At Buscojobs Portugal, we're looking for a talented Expert Consumer Experience Trainer to join our team in Braga. This is an exciting opportunity to deliver top-notch customer experiences and make a real impact on our company's growth.

About the Role

The primary goal of this position is to execute a global quality program aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to deliver excellent consumer experience.

Key Responsibilities
  • Develop and implement standard training methodologies.
  • Conduct training sessions for new employees and service staff to ensure quality procedures.
  • Utilize the Learning Management System for training development and record accuracy.
  • Maintain and monitor training materials to meet quality standards.
  • Implement and oversee audit controls for HR Operations, ensuring QA feedback integration.
  • Assist with Voice of Customer (VoC) surveys.
  • Maintain quality documentation within the department.
  • Participate in projects to enhance competency-based training and Development Sciences.
  • Collaborate with stakeholders to address and improve training compliance and processes.
Requirements

To be successful in this role, you'll need:

  • Native/fluent German (mandatory) + Fluent French (mandatory).
  • Knowledge in English.
  • Previous knowledge on Consumer Handling.
  • Experienced in leading, training, and coaching teams.
What We Offer

We're committed to providing a supportive, energetic, and fun work environment that offers:

  • Base salary + Language Bonus.
  • Hybrid work model - balance your time between our vibrant offices and the comfort of your home.
  • Continuous learning and professional development opportunities.
  • A supportive, energetic, and fun team environment.
  • Engagement and wellbeing activities.
  • Flex Benefits - At NBS Lisbon, you can choose what benefit is more suitable for you.
  • Make part of the Nestlé Club and get discounts with several partners.
  • Free coffee (and good coffee).
  • Company laptop and other equipment according to professional needs.
  • Medical Support available at the Office.
  • Free Shuttle.
  • E-learning courses and training programs to get you where you aim to be.
  • Career progression and possibilities for International Career.
  • Direct contract with the client.

If you're passionate about delivering exceptional customer experiences and have a knack for training, we want to hear from you Apply today to take your career to the next level and join our dynamic team



  • Braga, Braga, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

    Job Summary:The Consumer Engagement Quality Trainer will be responsible for executing a global quality program aimed at making Consumer Engagement Services (CES) Europe operations more reliable and geared to deliver excellent consumer experience.Key Responsibilities:Develop and implement standard training methodologies.Conduct training sessions for new...


  • Braga, Braga, Portugal Adecco Tempo inteiro

    Job Summary: We are seeking a highly skilled French Quality Trainer to join our team in Braga. The ideal candidate will have a strong background in quality assurance and training, with the ability to develop and implement standard training methodologies. Key Responsibilities: • Develop and implement standard training methodologies • Conduct training...


  • Braga, Braga, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

    Job SummaryWe are seeking a highly skilled Senior Quality Assurance Trainer to join our team in Braga. As a key member of our Consumer Engagement Services (CES) Europe operations, you will be responsible for executing a global quality program aimed at delivering excellent consumer experiences.Key Responsibilities:Develop and implement standard training...

  • Quality Trainer

    4 semanas atrás


    Braga, Braga, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

    Job SummaryWe are seeking a highly skilled French Quality Trainer to join our team in Braga. As a Quality Trainer, you will be responsible for developing and implementing standard training methodologies, conducting training sessions for new employees and service staff, and utilizing the Learning Management System for training development and record...


  • Braga, Braga, Portugal Nestlé Sa Tempo inteiro

    About Nestle Sa, we are at the heart of the food and beverage industry. Our Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services enable us to engage with millions of consumers worldwide.We are a multicultural and diverse team of professionals passionate about digital innovation and driving continuous improvement processes...

  • Sales Coordinator

    Há 1 mês


    Braga, Braga, Portugal Abroad Experience Tempo inteiro

    Job Title: Sales Coordinator - German Language ExpertAbout the Role:We are seeking a highly skilled Sales Coordinator to join our team at Abroad Experience. As a Sales Coordinator, you will play a crucial role in supporting the sales activities of our Account and Product Managers.Key Responsibilities:Support the sales team in planning and executing sales...

  • Quality Assurance Trainer

    4 semanas atrás


    Braga, Braga, Portugal Adecco Tempo inteiro

    Role OverviewAs a dedicated individual, you will be responsible for executing a global quality program aimed at making Consumer Engagement Services (CES) Europe operations more reliable and geared to deliver exceptional consumer experiences. Your key objective will be to develop and implement standard training methodologies, conduct training sessions for new...


  • Braga, Braga, Portugal Nestlé Sa Tempo inteiro

    OverviewNestlé Business Services (NBS) plays a crucial role within the Nestlé Group, providing Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to support Nestlé's engagement with millions of consumers worldwide. Our team comprises diverse and multicultural professionals who are passionate about digital innovation and...


  • Braga, Braga, Portugal Stonex Tempo inteiro

    Job SummaryWe are seeking a highly skilled Content Experience Specialist to support the daily maintenance of our website.Main Responsibilities:Implement web pages, landing pages, content, and multimedia in CMS.Serve as a CMS subject matter expert advising on digital best practices.Keep financial data on websites up to date (monthly, quarterly, and...


  • Braga, Braga, Portugal Cozymeal, Inc. Tempo inteiro

    About the RoleWe are seeking a highly skilled Sales Support Associate to join our team at Cozymeal, Inc. This role will be responsible for leading inbound and outbound sales initiatives, providing expert knowledge of our culinary experiences, and delivering exceptional customer service.ResponsibilitiesLead inbound and outbound sales initiatives to drive...


  • Braga, Braga, Portugal Phiture Tempo inteiro

    About UsAt Nestlé Business Services, we empower professionals to drive innovation and excellence in the Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services. Our team is a diverse and multicultural community of passionate individuals dedicated to delivering exceptional results.We are seeking a Senior Customer Experience...


  • Braga, Braga, Portugal Eurofins Scientific Tempo inteiro

    Job Title: Senior Financial Expert with General Ledger ExperienceAt Eurofins Scientific, we are seeking a skilled Senior Accountant to join our team as a Senior Financial Expert with General Ledger experience.Company Overview:Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services across multiple...


  • Braga, Braga, Portugal Pin-Up Global Tempo inteiro

    Job DescriptionWe are seeking an experienced Product UX Researcher to join our team at Pin-Up Global. The ideal candidate will have a strong background in user research and experience working with cross-functional teams to drive product development.About the RoleThis role will be responsible for conducting user research to inform product decisions,...

  • Digital Experience Manager

    2 semanas atrás


    Braga, Braga, Portugal Stonex Tempo inteiro

    At Stonex, we are seeking a skilled Digital Experience Manager to support the daily maintenance of our website and regional variations. This role involves implementing web pages, landing pages, content, and multimedia in CMS, as well as serving as a CMS subject matter expert advising on digital best practices.The successful candidate will be responsible for...


  • Braga, Braga, Portugal Stonex Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Content Management Specialist to join our team at Stonex. As a key member of our digital experience team, you will be responsible for supporting the daily maintenance of our website and ensuring that it remains up-to-date and visually appealing.About the RoleYou will work closely with cross-functional teams to...


  • Braga, Braga, Portugal Nestlé Sa Tempo inteiro

    About Nestlé Business Services (NBS) at the Heart of InnovationAt NBS, we provide essential services to enable Nestlé to engage with millions of consumers worldwide. Our diverse team is passionate about driving continuous improvement and digital innovation across the globe.We are seeking a Customer Experience Strategist who will primarily support our...


  • Braga, Braga, Portugal Abroad Experience Tempo inteiro

    We are seeking a highly skilled Finance Representative to join our team at Abroad Experience. As an international leader in global IT services, we provide centralized procurement and global standardization of IT infrastructure.The successful candidate will be responsible for various financial and accounting tasks, including onboarding new customer accounts,...


  • Braga, Braga, Portugal Ttec Tempo inteiro

    Unlock a rewarding career with TTEC, a leading customer experience company. As a Sales Representative - Customer Experience Expert, you will play a critical role in delivering exceptional service to our clients. About the RoleWe are seeking a results-driven individual to join our team in Warsaw, Poland. In this position, you will be responsible for...


  • Braga, Braga, Portugal Phiture Tempo inteiro

    About UpholdThe Web3 economy is poised to revolutionize how financial value is managed and exchanged, with blockchain networks and digital assets at the forefront.Uphold, a pioneering Web3 financial platform founded in 2013, supports nearly 300 digital assets, serving as a gateway to this emerging economy.With integrations spanning 27 blockchain networks and...


  • Braga, Braga, Portugal Ttec Tempo inteiro

    We're seeking a highly skilled Ukrainian-English content expert to join our team at TTEC. In this role, you'll be responsible for moderating online content and providing exceptional customer service to ensure a seamless experience for our clients.Key Responsibilities:Review and validate digital content on our retail website for accuracy and...