Expert Consumer Experience Trainer

Há 1 mês


Braga, Braga, Portugal Buscojobs Portugal Tempo inteiro

At Buscojobs Portugal, we're looking for a talented Expert Consumer Experience Trainer to join our team in Braga. This is an exciting opportunity to deliver top-notch customer experiences and make a real impact on our company's growth.

About the Role

The primary goal of this position is to execute a global quality program aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to deliver excellent consumer experience.

Key Responsibilities
  • Develop and implement standard training methodologies.
  • Conduct training sessions for new employees and service staff to ensure quality procedures.
  • Utilize the Learning Management System for training development and record accuracy.
  • Maintain and monitor training materials to meet quality standards.
  • Implement and oversee audit controls for HR Operations, ensuring QA feedback integration.
  • Assist with Voice of Customer (VoC) surveys.
  • Maintain quality documentation within the department.
  • Participate in projects to enhance competency-based training and Development Sciences.
  • Collaborate with stakeholders to address and improve training compliance and processes.
Requirements

To be successful in this role, you'll need:

  • Native/fluent German (mandatory) + Fluent French (mandatory).
  • Knowledge in English.
  • Previous knowledge on Consumer Handling.
  • Experienced in leading, training, and coaching teams.
What We Offer

We're committed to providing a supportive, energetic, and fun work environment that offers:

  • Base salary + Language Bonus.
  • Hybrid work model - balance your time between our vibrant offices and the comfort of your home.
  • Continuous learning and professional development opportunities.
  • A supportive, energetic, and fun team environment.
  • Engagement and wellbeing activities.
  • Flex Benefits - At NBS Lisbon, you can choose what benefit is more suitable for you.
  • Make part of the Nestlé Club and get discounts with several partners.
  • Free coffee (and good coffee).
  • Company laptop and other equipment according to professional needs.
  • Medical Support available at the Office.
  • Free Shuttle.
  • E-learning courses and training programs to get you where you aim to be.
  • Career progression and possibilities for International Career.
  • Direct contract with the client.

If you're passionate about delivering exceptional customer experiences and have a knack for training, we want to hear from you Apply today to take your career to the next level and join our dynamic team



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