Expert Consumer Experience Trainer
Há 1 mês
At Buscojobs Portugal, we're looking for a talented Expert Consumer Experience Trainer to join our team in Braga. This is an exciting opportunity to deliver top-notch customer experiences and make a real impact on our company's growth.
About the RoleThe primary goal of this position is to execute a global quality program aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to deliver excellent consumer experience.
Key Responsibilities- Develop and implement standard training methodologies.
- Conduct training sessions for new employees and service staff to ensure quality procedures.
- Utilize the Learning Management System for training development and record accuracy.
- Maintain and monitor training materials to meet quality standards.
- Implement and oversee audit controls for HR Operations, ensuring QA feedback integration.
- Assist with Voice of Customer (VoC) surveys.
- Maintain quality documentation within the department.
- Participate in projects to enhance competency-based training and Development Sciences.
- Collaborate with stakeholders to address and improve training compliance and processes.
To be successful in this role, you'll need:
- Native/fluent German (mandatory) + Fluent French (mandatory).
- Knowledge in English.
- Previous knowledge on Consumer Handling.
- Experienced in leading, training, and coaching teams.
We're committed to providing a supportive, energetic, and fun work environment that offers:
- Base salary + Language Bonus.
- Hybrid work model - balance your time between our vibrant offices and the comfort of your home.
- Continuous learning and professional development opportunities.
- A supportive, energetic, and fun team environment.
- Engagement and wellbeing activities.
- Flex Benefits - At NBS Lisbon, you can choose what benefit is more suitable for you.
- Make part of the Nestlé Club and get discounts with several partners.
- Free coffee (and good coffee).
- Company laptop and other equipment according to professional needs.
- Medical Support available at the Office.
- Free Shuttle.
- E-learning courses and training programs to get you where you aim to be.
- Career progression and possibilities for International Career.
- Direct contract with the client.
If you're passionate about delivering exceptional customer experiences and have a knack for training, we want to hear from you Apply today to take your career to the next level and join our dynamic team
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