Expert in Consumer Quality and Training
Há 5 dias
At Buscojobs Portugal, we are seeking an experienced Consumer Quality/Trainer to join our team. This role is based in Braga, and the successful candidate will be responsible for implementing a global quality program aimed at enhancing Consumer Engagement Services (CES) Europe operations.
Key Responsibilities:
- Develop and implement standard training methodologies to ensure quality procedures.
- Conduct training sessions for new employees and service staff to guarantee quality standards.
- Maintain and monitor training materials to meet quality expectations.
- Implement and oversee audit controls for HR Operations, ensuring QA feedback integration.
- Assist with Voice of Customer (VoC) surveys to enhance customer experience.
- Maintain quality documentation within the department.
- Participate in projects to enhance competency-based training and Development Sciences.
- Collaborate with stakeholders to address and improve training compliance and processes.
Requirements:
- Native/fluent German (mandatory) + Fluent French (mandatory).
- Knowledge in English.
- Previous knowledge on Consumer Handling.
- Experienced in leading, training, and coaching teams.
What We Offer:
- A base salary of around €60,000 per year, plus a language bonus.
- A hybrid work model, allowing you to balance time between our vibrant offices and the comfort of your home.
- Continuous learning and professional development opportunities.
- A supportive, energetic, and fun team environment.
- Engagement and wellbeing activities.
- Flex Benefits - choose what benefit suits you best.
- Make part of the Nestlé Club and get discounts with several partners.
- Free coffee.
- Company laptop and other equipment according to professional needs.
- Medical Support available at the office.
- Free Shuttle.
- E-learning courses and training programs to help you grow your career.
- Career progression and possibilities for International Career.
- A direct contract with the client.
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