Expert in Consumer Quality and Training

Há 5 dias


Braga, Braga, Portugal Buscojobs Portugal Tempo inteiro

At Buscojobs Portugal, we are seeking an experienced Consumer Quality/Trainer to join our team. This role is based in Braga, and the successful candidate will be responsible for implementing a global quality program aimed at enhancing Consumer Engagement Services (CES) Europe operations.

Key Responsibilities:

  • Develop and implement standard training methodologies to ensure quality procedures.
  • Conduct training sessions for new employees and service staff to guarantee quality standards.
  • Maintain and monitor training materials to meet quality expectations.
  • Implement and oversee audit controls for HR Operations, ensuring QA feedback integration.
  • Assist with Voice of Customer (VoC) surveys to enhance customer experience.
  • Maintain quality documentation within the department.
  • Participate in projects to enhance competency-based training and Development Sciences.
  • Collaborate with stakeholders to address and improve training compliance and processes.

Requirements:

  • Native/fluent German (mandatory) + Fluent French (mandatory).
  • Knowledge in English.
  • Previous knowledge on Consumer Handling.
  • Experienced in leading, training, and coaching teams.

What We Offer:

  • A base salary of around €60,000 per year, plus a language bonus.
  • A hybrid work model, allowing you to balance time between our vibrant offices and the comfort of your home.
  • Continuous learning and professional development opportunities.
  • A supportive, energetic, and fun team environment.
  • Engagement and wellbeing activities.
  • Flex Benefits - choose what benefit suits you best.
  • Make part of the Nestlé Club and get discounts with several partners.
  • Free coffee.
  • Company laptop and other equipment according to professional needs.
  • Medical Support available at the office.
  • Free Shuttle.
  • E-learning courses and training programs to help you grow your career.
  • Career progression and possibilities for International Career.
  • A direct contract with the client.


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