Customer Claims Resolution Expert

1 dia atrás


Braga, Braga, Portugal Phiture Tempo inteiro

About Us
Nestlé Business Services (NBS) is a leading provider of Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services. We operate at the heart of the Nestlé Group, enabling us to engage with millions of consumers worldwide. Our team is multicultural and diverse, passionate about digital innovation and driving continuous improvement of processes.

Job Summary
We are currently looking for a Customer Claims Resolution Expert - French Speaker to join our Nestlé Business Services team. This role will involve analyzing and solving claims and deductions raised by different stakeholders, working closely with the Claims Management Lead Specialist.

Daily Responsibilities
Receiving, registering, assigning and categorizing customer claims and deductions;Contribute to Continuous Improvement programs and standardization of processes across all markets in scope;Analyzing and checking KPIs on quality of services provided and presenting during Daily Operational Reviews;Participating in KPI trends, root cause analysis of mistakes/errors and problem solving.

Requirements
Degree in Business, Finance or Economics (preferred but not essential);Knowledge of basic finance terminology and accounting rules;Good English and French language skills;Proficiency in Microsoft Office applications, including Excel;Strong problem-solving and analytical skills;Positive thinking, willingness to learn and team player attitude required;Good organization and prioritization skills to cope with a fast-paced environment.

What We Offer
A competitive salary of around €35,000 per annum, plus an annual bonus based on performance;
Development of expertise in Nestlé's Shared Services Business;
Immersion in a culturally diverse team;
Local and international exposure;
Flexible working environment;
Engagement and wellbeing activities;
Meal allowance card;
Flex benefits, allowing you to choose your preferred perks;
Membership to the Nestlé Club, offering discounts on various partner services;
Free coffee at the office;
Company equipment according to professional needs;
Medical support available at the office;
E-learning courses and training programs to support your career development;



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