Claims Management Specialist
Há 5 dias
About the Role
">We are seeking a Claims Management Specialist - German Speaker to join our team at Nestlé Business Services in Braga/Lisbon, Portugal. Reporting to the Claims Management Lead Specialist, this professional will be responsible for analyzing and solving claims and deductions raised by different stakeholders.
">Key Responsibilities:
">- Reception, registration, assignment, and categorization of all customer claims and deductions raised by customers and/or internally;
- Contribution to Continuous Improvement programs and standardization of processes across all markets in scope, whenever possible;
- Analysis and check KPIs on quality of services provided and presentation during Daily Operational Reviews (DOR's);
- Participation in KPI trends (SLAs), root cause analysis of mistakes/errors, and problem-solving.
Requirements:
">To be successful in this role, you will need a degree in Business, Finance, Economics, or similar (preferred but not essential). You should have knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules). Good English and German levels are necessary. Additionally, you should have good computer skills, including Microsoft Office applications, with strong Excel knowledge being mandatory.
">What We Offer:
">We offer a competitive salary of approximately €22,500 per annum, based on the location and requirements of the role. Our benefits package includes development opportunities, immersion in a culturally diverse team, local and international exposure, flexible working environment, engagement and wellbeing activities, and more.
">Nestlé Business Services
">Nestlé Business Services (NBS) is at the heart of the Nestlé Group, providing Supply Chain, Financial, HR, Digital & Social Media, CRM, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals who are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.
">Salary Range: Approximately €20,000 - €30,000 per year, depending on experience and qualifications.
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