Digital Consumer Service Expert

Há 7 dias


Braga, Braga, Portugal Buscojobs Portugal Tempo inteiro

Company Overview

Buscojobs Portugal is a leading Human Resources, Recruitment, and Training company based in Portugal.

Estimated Salary

€25,000 - €35,000 per year, depending on experience.

Job Description

We are seeking a skilled Digital Consumer Service Expert to join our team. The successful candidate will be responsible for reviewing online content, complaints, and legal notices received from customers. They will also update content on social media platforms and ensure that service delivery meets contractual Key Performance Indicators (KPIs).

KPIs

The role involves maintaining broad knowledge of client products and services, adhering to accuracy guidelines, and ensuring the protection of customer data and compliance with processes.

Required Skills and Qualifications

To succeed in this role, you will need at least 1 year of experience in a customer service role, preferably within the Consumer Durables industry. You should be a strong networker and relationship builder, as well as a team player who can manage multiple stakeholders.

Benefits

Our company offers a comprehensive placement service with access to an e-learning platform. This is an excellent opportunity to develop your skills and advance your career in a dynamic and supportive environment.

Others

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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