Technical Support Specialist
Há 5 dias
Job Description: As a Technical Support Specialist at Inetum, you will be responsible for the mission-critical configuration, integration, and testing of components, programs, and application modules. Your skills in incident diagnosis and resolution will enable you to autonomously resolve medium complexity requests. You will also prepare and validate documentation for the Knowledge Base, collaborate in internal training and support provision to customer users, and participate in providing support services to customers as requested.
Key Responsibilities:
- Configure and test application modules
- Diagnose and resolve incidents
- Prepare and validate documentation
- Collaborate with internal teams
- Provide support services to customers
Requirements: A high school diploma or degree in computer science is required. Additionally, basic knowledge of DB2 and/or SQL Server, English language proficiency, and communication and presentation skills are necessary.
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