Game Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Thoth Tempo inteiro
Job Summary

The Player Support Specialist will serve as a key liaison between the company and its gaming community. This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products. The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing continuous support to enhance the overall gaming experience.

Key Responsibilities:

  • Respond to players' in-game inquiries and provide solutions to issues.
  • Handle and resolve related complaints, suggestions, and consultations.
  • Engage with the players to gather feedback and enhance player's satisfaction.
  • Monitor and report any game anomalies or issues.
  • Collaborate with technical teams to resolve issues promptly.
  • Contribute to the improvement and optimization of existing processes and content.

Requirements:

  • Native written proficiency in one of the languages: French.
  • Good spoken and listening English skills.
  • Ability to communicate effectively with diverse audiences.

Working Conditions:

  • Ability to work in a fast-paced environment.
  • Comfortable work environment and relaxed work atmosphere.
  • Flexibility to work in shifts, including weekends and holidays, if required.

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