Game Support Specialist
3 semanas atrás
The Player Support Specialist will serve as a key liaison between the company and its gaming community. This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products. The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing continuous support to enhance the overall gaming experience.
Key Responsibilities:
- Respond to players' in-game inquiries and provide solutions to issues.
- Handle and resolve related complaints, suggestions, and consultations.
- Engage with the players to gather feedback and enhance player's satisfaction.
- Monitor and report any game anomalies or issues.
- Collaborate with technical teams to resolve issues promptly.
- Contribute to the improvement and optimization of existing processes and content.
Requirements:
- Native written proficiency in one of the languages: French.
- Good spoken and listening English skills.
- Ability to communicate effectively with diverse audiences.
Working Conditions:
- Ability to work in a fast-paced environment.
- Comfortable work environment and relaxed work atmosphere.
- Flexibility to work in shifts, including weekends and holidays, if required.
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