Game Support Liaison
3 semanas atrás
Job Summary:
The Gaming Community Specialist will serve as a key liaison between Thoth and its gaming community. This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products. The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing continuous support to enhance the overall gaming experience.
Responsibilities:
- Respond to players' in-game inquiries and provide solutions to issues.
- Handle and resolve related complaints, suggestions, and consultations.
- Engage with the players to gather feedback and enhance player satisfaction.
- Monitor and report any game anomalies or issues.
- Collaborate with technical teams to resolve issues promptly.
- Contribute to the improvement and optimization of existing processes and content.
Requirements:
- Native written proficiency in one of the languages: Turkish
- Good spoken and listening English skills.
- Ability to communicate effectively with diverse audiences.
Experience and Skills:
- Experience in game customer service or a related field (preferable).
- Familiarity with the gaming industry and a passion for anime culture.
- Some gaming experience will be considered an advantage.
Personal Attributes:
- Excellent communication and collaboration skills.
- Strong service orientation with resilience to stress.
- Responsible, patient, and detail-oriented, with a focus on execution and continuous improvement.
- Ability to support and manage multiple projects simultaneously.
Working Conditions:
- Ability to work in a fast-paced environment.
- Flexibility to work in shifts, including weekends and holidays, if required.
- Required to work on-site in our Lisbon (Portugal) office.
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