O2C Team Leader
Há 1 mês
About the Role
We are seeking an experienced Order to Cash professional to join our team as a Team Leader.
As a Team Leader, you will be responsible for providing clear direction and priorities to the team, aligned with the area and company vision, strategy, and values. You will select team members, ensure induction and proper training on process, rules, policies, service level agreements, and encourage continuous development actions.
Key Responsibilities:
Provide clear direction and priorities to the team
Select team members and ensure proper training
Manage Performance by defining main responsibilities, setting expectations, KPIs, and targets
Create an engaging and proactive environment, fostering teamwork and focus on results
Drive continuous improvement within the team
Actively manage and resolve customer or internal critical/urgent business situations
Perform key operational tasks: reviews, reports, approvals, etc.
Ensure all business documentation is captured, stored, shared, and maintained adequately
Ensure the spread and share of information between CSC RES and local organization
Manage and distribute the daily tasks throughout the team
Coordinate vacations, pauses, and manage absences
Promote feedback from team regarding quality, performance, and goal for KPIs and assure improvement actions are put in place
Stimulate cooperation with and back-up with other Team leaders
Profile:
Minimum required Secondary school (High School), University degree (preferred)
Language spoken in the specific market (native or C2: Dutch, French, Portuguese, or Spanish)
English level B2 (required)
3 years + experience in Shared Service Center environment or related roles; Experience in team management (preferred)
Proactive, focused on responding promptly to actions and solving complex situations in a process-driven environment
Analytical and problem-solving skills
Knowledge in SAP/ERP (basic logic of the system) - preferred
Knowledge in Excel (Pivot Tables, Formulas (vlookups, conditionals, etc.) - required
Team management skills through clear roadmaps and effective communication
Strong ability to influence and impact on the implementation of changes, maintaining a strong performance and motivation
Empathic communicator, able to demonstrate conflict resolution skills
Capable of negotiating and persuading customers in complex situations
Able to work under pressure and in a high volume workload, fast-paced environment
Time management: Highly organized, adaptable individual with effective time management and prioritization skills
What We Offer:
A great opportunity for professional growth.
If you are a motivated and experienced Order to Cash professional looking for a new challenge, please apply to this role.
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