Order to Cash Team Leader
Há 1 mês
We are seeking an experienced Order to Cash profile looking for an opportunity to evolve in their professional path as an O2C Team Leader, working for the Benelux market.
Responsibilities- Provide clear direction and priorities to the team aligned with the area and company vision, strategy, and values.
- Select team members, ensure induction, and proper training on process, rules, policies, service level agreements, and encouraging continuous development actions.
- Manage Performance by defining main responsibilities, setting expectations, KPIs, and targets, monitoring, and providing feedback and coaching for constant improvement and development of the individuals and overall team performance.
- Create an engaging and proactive environment, fostering teamwork, focus on results.
- Drive continuous improvement within the team by also supporting and participating in Customer Services Center improvement projects.
- Actively manage and resolve customer or internal critical/urgent business situations.
- Perform key operational tasks: reviews, reports, approvals, etc.
- Ensure that all business documentation is captured, stored, shared, and maintained adequately.
- Ensure the spread and share of information between CSC RES and local organization.
- Ensure all JA (Job Aids) and DTP (Desk Top Procedures) are approved and up-to-date.
- Manage and distribute the daily tasks throughout the team.
- Assure equal access to knowledge and workload distribution.
- Coordinate vacations, pauses, and manage absences.
- Minimum required Secondary school (High School), University degree (preferred).
- Language spoken in the specific market (native or C2: Dutch, French, Portuguese, or Spanish).
- English level B2 (required).
- 3 years + experience in Shared Service Center environment or related roles.
- Experience in team management (preferred).
The estimated annual salary for this position is approximately €55,000 - €65,000 depending on qualifications and location. Additionally, our company offers a comprehensive benefits package including health insurance, retirement plan, and paid time off.
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