Customer Service Team Leader

Há 1 mês


Porto, Porto, Portugal knok Tempo inteiro
About the Role

We are seeking a skilled Customer Service Team Leader to coordinate our team, ensure operational efficiency, and deliver exceptional service to patients and partners.

Key Responsibilities
  • Promote the efficacy and efficiency of our national homecare service.
  • Coordinate a team of homecare customer service specialists.
  • Ensure adequate documentation and data collection of the operation.
  • Plan the healthcare professionals' working schedules.
  • Work collaboratively with the medical and nursing teams.
  • Ensure a positive experience for patients, partners, and healthcare professionals.
About You

To be considered for this role, you should have:

  • Previous experience in operations/customer service.
  • Graduation degree.
  • Experience in managing or coordinating teams.
  • Computer skills (Excel is a must) and good ability to use different tools simultaneously.
  • Good communication and argumentation skills.
  • Fluency in Portuguese and English, with the ability to communicate effectively both written and verbally to all levels in business.
  • Experience in healthcare is a plus.

We are looking for a talented individual who can lead our customer service team and drive operational excellence. If you have a passion for delivering exceptional service and leading high-performing teams, we encourage you to apply.


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