Customer Service Team Leader
Há 1 mês
We are seeking a skilled Customer Service Team Leader to coordinate our team, ensure operational efficiency, and deliver exceptional service to patients and partners.
Key Responsibilities- Promote the efficacy and efficiency of our national homecare service.
- Coordinate a team of homecare customer service specialists.
- Ensure adequate documentation and data collection of the operation.
- Plan the healthcare professionals' working schedules.
- Work collaboratively with the medical and nursing teams.
- Ensure a positive experience for patients, partners, and healthcare professionals.
To be considered for this role, you should have:
- Previous experience in operations/customer service.
- Graduation degree.
- Experience in managing or coordinating teams.
- Computer skills (Excel is a must) and good ability to use different tools simultaneously.
- Good communication and argumentation skills.
- Fluency in Portuguese and English, with the ability to communicate effectively both written and verbally to all levels in business.
- Experience in healthcare is a plus.
We are looking for a talented individual who can lead our customer service team and drive operational excellence. If you have a passion for delivering exceptional service and leading high-performing teams, we encourage you to apply.
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