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Order-to-Cash Team Leader

Há 1 mês


Porto, Porto, Portugal Michael Page Portugal Tempo inteiro
  • As an Order-to-Cash Team Leader, you will be responsible for providing clear direction and priorities to the team, aligned with the company vision, strategy, and values.
  • You will select team members, ensure induction and proper training on process, rules, policies, service level agreements, and encourage continuous development actions.
  • You will manage performance by defining main responsibilities, setting expectations, KPIs, and targets, monitoring, and providing feedback and coaching for constant improvement and development of the individuals and overall team performance.
  • You will create an engaging and proactive environment, fostering teamwork, focus on results, and drive continued improvement within the team by supporting and participating in Customer Services Center improvement projects.
  • You will actively manage and resolve customer or internal critical/urgent business situations, and perform key operational tasks: reviews, reports, approvals, etc.

Key requirements include a minimum of secondary school (high school) education, university degree (preferred), native language spoken in the specific market, English level B2, and 3+ years of experience in Shared Service Center environment or related roles.